Terms & Conditions for Online Flower Delivery in New Cross

Introduction

Welcome to our Terms & Conditions for Flower Delivery New Cross, applicable to all customers ordering flowers online for delivery within New Cross and the surrounding areas. These terms are designed to inform you about your rights and obligations when using our online flower delivery services. Please read them carefully before placing an order with us.

1. Definitions

In these Terms & Conditions, 'we', 'us', or 'our' refers to the registered proprietor of the online flower delivery business operating in New Cross. 'You' or 'your' refers to the customer placing an order through our website for flower delivery services. 'Site' means our online platform through which orders are placed.

2. Scope & Application

These Terms & Conditions apply to all purchases made through our online flower delivery service in New Cross and environs, including Brockley, Deptford, and Telegraph Hill. By accessing our site, placing an order, or using our services, you agree to be bound by these terms. If you do not agree, please refrain from placing any order.

3. Order Process

All orders for flower delivery New Cross must be placed through our website. When you place an order, you undertake that all details provided are accurate, current, and complete. The ordering process will require you to supply recipient details, delivery address, contact information, and selected products. Please review all information carefully before submitting your order. Orders are subject to availability and acceptance by us.

Order Confirmation: Once your order is placed, you will receive a confirmation on the site, and where possible, a confirmation message will be sent to you. This confirmation indicates receipt of your order and provisionally secures your requested delivery slot, but does not constitute acceptance of your order. We reserve the right to refuse or cancel orders at our discretion.

Amending Orders: Should you wish to amend or correct your order details, please notify us as soon as possible via the contact form on our website. While we will endeavour to accommodate changes, we cannot guarantee any amendment once the order has reached preparation or dispatch stage.

Delivery Area: Flower delivery is available throughout New Cross and surrounding local areas. If your delivery address falls outside our standard zone, we will inform you promptly and may offer alternative arrangements or a refund.

4. Payments

Payment in full is required at the time of order. We accept payment via major debit and credit cards, and other accepted online payment methods as specified at checkout. No order will be processed or dispatched until payment has been received and cleared in full.

Pricing: All prices displayed are in GBP (£) and include VAT where applicable. Delivery charges, if applicable, will be shown separately at checkout. Prices are subject to change without notice, but confirmed orders will not be affected by price changes made after the time of ordering.

Secure Transactions: We process payments using secure, third-party payment gateways. Your card and payment details are not stored by us following transaction completion. Please ensure a safe internet connection when entering payment details.

5. Delivery Policy

We endeavour to deliver flowers to recipients in New Cross and surrounding areas on your selected delivery date. Delivery times are estimated and not guaranteed, especially during peak periods or due to circumstances beyond our control, such as adverse weather, increased seasonal demand, or issues with couriers. Please allow a reasonable window for delivery on your chosen date.

Recipient Not Home: If the recipient is unavailable, we may leave the flowers with a neighbour, safe place, or reattempt delivery, depending on your instructions and our delivery partner’s policies. A delivery note will be left where possible. We are not liable for loss or damage after a successful delivery attempt to the provided address or instructed location.

Quality: Flowers are perishable items. We select quality blooms, but natural variation may occur. Images on site are examples, and actual products may differ slightly due to seasonal availability. Substitutions may be made for certain flowers or packaging when necessary, ensuring equal or greater value and appearance.

6. Cancellations & Refunds

Cancellations: Orders may be cancelled or changed up to 24 hours before the scheduled delivery date by contacting us through the website form. After this time, the order may already be in preparation or dispatched, and cancellation or changes may not be possible. If cancellation is possible, a full refund will be issued.

Refunds: If your flowers arrive damaged or not as described, please notify us within 24 hours of delivery with details and photographic evidence. We will arrange for re-delivery, replacement, or refund at our discretion. Refunds are processed within 7-10 business days to the original payment method.

Non-Delivery: If delivery cannot be completed due to an incorrect or incomplete address, or if the recipient refuses the flowers, no refund will be issued. Please ensure that address details are correct and that recipients are aware of potential deliveries.

Right to Refuse: We reserve the right to decline or cancel any order and will promptly refund any payment made if an order cannot be fulfilled.

7. Liability

Our liability to you is limited to the cost of the flowers purchased. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, including, but not limited to, loss of profits, data, or reputation.

We do not accept liability for delays or losses caused by events beyond our reasonable control, including but not limited to delivery failures due to weather, strikes, public holidays, natural disasters, or acts of third party suppliers. Any compensation for failures will not exceed the value of the product purchased.

Nothing in these Terms & Conditions is intended to exclude or limit rights you have as a consumer under UK law. If you receive goods that are faulty or not as advertised, you are entitled to your statutory rights, including refund or replacement.

8. Customer Obligations & Responsibilities

By placing an order with us, you confirm that you are over 18 years of age and legally capable of entering into a binding contract. You are responsible for maintaining confidentiality of any account details created on our website, ensuring information provided is accurate, and that any message card or content supplied is lawful, respectful, and appropriate for delivery.

9. Privacy & Data

Your privacy is important to us. We handle all personal information in accordance with current UK data protection legislation. Information provided during the ordering process is used solely for order fulfilment, delivery, and, where consent is given, marketing purposes.

We will not share your information with third parties except for trusted partners involved in processing and delivering your order. More details are available in our Privacy Policy, accessible on our website.

10. Intellectual Property

All content on our website, including images, text, and design, is the property of Flower Delivery New Cross, unless otherwise stated. You may not use, reproduce, or distribute any site content without our express permission. Product photos are illustrative, and no rights are granted for their commercial use without appropriate consent.

11. Promotions & Discount Codes

From time to time, we may offer promotional deals or discount codes for our online flower delivery New Cross services. These are subject to additional terms, such as expiry dates and minimum spend. Discount codes cannot be exchanged for cash, transferred, or used with other promotions unless expressly permitted. We reserve the right to revoke promotions at any time.

12. Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Updates will be posted on our website, and your continued use of the site after changes constitutes acceptance of those revisions. Please review these terms periodically for updates.

13. Governing Law & Jurisdiction

These Terms & Conditions, and any disputes arising under them, are governed by the laws of England and Wales. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact & Customer Support

If you have any questions regarding these Terms & Conditions, your order status, or your rights as a customer using our flower delivery service in New Cross, please use the contact form provided on our website. We are committed to ensuring a high standard of customer care at all times.

15. General

If any provision of these Terms & Conditions is found to be unenforceable or invalid, such provision shall be severed and the remaining terms shall continue in effect. No waiver by either party of any breach or default shall be deemed a waiver of any subsequent breach or default.

These Terms & Conditions constitute the entire agreement between you and us regarding the online flower delivery New Cross service and supersede any prior representations or agreements.

Note: These Terms & Conditions apply to all flower delivery customers in New Cross and neighbouring areas. Thank you for choosing our online flower delivery service; we look forward to serving you and your loved ones across New Cross.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Cross.

For assistance with orders, returns or account queries, please fill out the Contact Us form.