Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in New Cross
At Flower Delivery New Cross, we take great pride in being your trusted local florist, serving households and businesses throughout New Cross and the surrounding areas. We stand behind the quality of our flowers and aim for complete satisfaction with every bouquet we deliver. Our Fresh Flowers Guarantee ensures that every arrangement received is of the highest quality, arriving in peak condition to brighten your special moments.
Freshness Window Guarantee
We guarantee that all delivered flowers will remain fresh for a minimum of 5 days from the time of delivery, provided that proper care instructions are followed. Our selection process ensures only the freshest blooms make it into each arrangement, so you can enjoy their beauty for longer. If your flowers appear tired or wilt before the end of the 5-day period, please let us know – your satisfaction is our priority.
Damaged or Unsatisfactory Flowers Policy
If your flowers arrive damaged or do not meet your expectations for freshness upon delivery, please contact us within 24 hours of receiving your order. We may require photographs to help assess the issue and to continually improve our service. As a trusted local New Cross florist, we address these matters swiftly and sensitively to resolve your concerns.
Refund and Replacement Options
Your peace of mind matters to us. For orders damaged in transit or not meeting our Fresh Flowers Guarantee, we offer the following options:
- Replacement: We will arrange for a replacement bouquet, delivered as soon as possible at no additional charge, ensuring you experience the quality you expect.
- Refund: If a replacement is not preferred, a full or partial refund will be processed depending on the nature of the issue.
Our team will always discuss the most suitable solution with you and act promptly, reaffirming our dedication to your satisfaction and trust in our New Cross florist service.
How to Make a Complaint
We value feedback and welcome all comments, concerns, and complaints as they help us improve. To make a complaint, please contact our customer service team with details of your issue, including your order number and clear photographs if applicable. We aim to acknowledge all complaints within one business day, and our resolution process typically concludes within three working days, depending on the complexity of the matter. Throughout the process, we will keep you updated, ensuring you feel informed and listened to every step of the way.
Your Trusted New Cross Florist
As a dedicated florist in New Cross, we bring a personal touch to every bouquet and arrangement, serving both residential and commercial clients. Our reputation rests on reliability, quality, and local knowledge. Thank you for choosing us for your flower delivery needs, and for placing your trust in our service. If any issue should arise, please be reassured that your satisfaction is our highest priority and we are always here to make things right.
