Privacy Policy for Flower Delivery New Cross Customers

Introduction

This Privacy Policy explains how Flower Delivery New Cross collects, uses, stores, shares, and protects personal information for all customers placing orders from New Cross and its surrounding districts. Ensuring the privacy and security of our customers’ data is essential to us. This document outlines the types of personal data we collect, the lawful basis for processing, retention periods, use of data processors, and your rights under the General Data Protection Regulation (GDPR).

Scope of this Policy

This Privacy Policy applies to all individuals (“customers,” “you,” or “your”) who order flower delivery through Flower Delivery New Cross for addresses in New Cross and the nearby areas. It covers any form of personal data collected whether the orders are made online, by phone, or in person.

What Data We Collect

To process and fulfill your flower delivery orders, we may collect and process the following categories of personal data:

  • Contact Information: Your full name, delivery address, phone number (if provided), and email address (if provided).
  • Order Details: Items purchased, delivery instructions, gift card messages, and order history.
  • Payment Information: Payment methods, transaction details, and billing address (payment is processed securely by our payment processor; we do not store card details).
  • Technical Data: IP address, browser type, device information, cookies, and timestamps if you use our website.
  • Correspondence: Records of your communication with us regarding your orders or our services.

Lawful Basis for Processing Your Data

Under the GDPR, we must have a lawful reason to process your personal data. Flower Delivery New Cross relies on the following lawful bases:

  • Contractual Necessity: Processing your data is necessary to perform our contract with you—specifically, to fulfill your flower delivery order and provide associated customer services.
  • Legal Obligation: We may process data to comply with laws or regulatory requirements.
  • Legitimate Interests: We process limited data to improve our services, prevent fraud, and ensure security.
  • Consent: Where required (such as for direct marketing communications), we rely on your explicit consent, which you can withdraw at any time.

How We Use Your Data

Flower Delivery New Cross uses your data strictly for the following purposes:

  • Processing, confirming, and delivering your orders.
  • Managing customer service inquiries and resolving issues.
  • Maintaining our business records, accounts, and fulfilling tax obligations.
  • Ensuring security and preventing fraud or misuse of our services.
  • Communicating important information regarding your order or our terms and services.
  • Sending promotional communications (only if you have opted in).

Retention of Personal Data

Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of fulfilling orders, addressing customer service queries, accounting, and legal requirements.

Typically, we keep order and customer details for up to six years after the order date. This retention period allows us to resolve disputes, comply with legal obligations, and maintain accurate business records. After the retention period expires, your data will be securely deleted or anonymized for analytical purposes.

Processors and Sharing Your Data

To provide our services efficiently, Flower Delivery New Cross may engage third-party processors who process your data only under our instructions and for the purposes described in this policy. These include:

  • Payment Processors: For secure transaction handling. We do not view or store your full payment card details.
  • IT Service Providers: For web hosting, database management, and customer support tools.
  • Delivery Partners: If engaged, to support prompt and accurate order delivery.

Each processor is carefully selected and required to implement appropriate technical and organizational measures to protect your personal data.

We do not sell or rent your personal data to third parties. We will only disclose your information as required by law or to protect our rights or those of others.

Your Rights Under GDPR

You have the following rights regarding your personal data held by Flower Delivery New Cross:

  • Right to Access: You may request access to a copy of the personal data we hold about you.
  • Right to Rectification: If your data is inaccurate or incomplete, you may request correction or completion.
  • Right to Erasure: Also known as ‘the right to be forgotten’; you may request deletion of your personal data under specific circumstances.
  • Right to Restriction: You may request that we restrict the processing of your data in certain cases.
  • Right to Data Portability: You can request a copy of the data you provided to us in a structured, commonly used format.
  • Right to Object: You can object to processing based on legitimate interests or direct marketing at any time.
  • Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

If you wish to exercise any of these rights, please contact us outlining your request. We may require you to verify your identity before processing your request. We will respond to all valid requests as required by law.

Data Security

We implement appropriate security measures to protect your data against unauthorized access, disclosure, loss, or alteration. These measures include secure data storage, encrypted payment processing, and restricted access to your personal information. While we strive to ensure the security of your data, no electronic transmission over the Internet is fully secure.

Policy Updates

We may review and update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The updated version will be made available to customers through our usual communication channels. Customers are encouraged to review this Privacy Policy regularly to stay informed.

Contact and Complaints

If you have questions about this Privacy Policy or the way we handle your personal data, please contact us through our published channels. If you believe your data protection rights have been violated, you also have the right to lodge a complaint with the appropriate supervisory authority.

This Privacy Policy is effective as of the date published and applies to all orders placed with Flower Delivery New Cross for New Cross and surrounding districts.