Accessibility Statement for Flower Delivery New Cross

Our Commitment to Accessibility

At Flower Delivery New Cross, we are dedicated to making our online flower delivery services accessible to everyone in the New Cross area. We understand that our customers have diverse needs, and we are committed to providing an inclusive online platform where all customers can browse, order, and enjoy our flower delivery services with ease. Our ongoing efforts to enhance digital accessibility reflect our core values of inclusivity, respect, and customer care.

Ensuring WCAG 2.1 AA Compliance

To maintain a high standard of accessibility, our website is designed and updated in line with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Following these internationally recognised guidelines helps us ensure that Flower Delivery New Cross is usable by people of all abilities, including those with visual, auditory, motor, or cognitive impairments. We regularly review and adjust our website content, navigation, and functionality to uphold these accessibility standards and provide a seamless experience for every customer.

Screen Reader Compatibility

Our accessible Flower Delivery New Cross website is built to function smoothly with widely used screen readers. This ensures that customers who rely on assistive technology can easily access website content, browse floral arrangements, select delivery options, and complete their online orders without barriers. We prioritise clear labelling of menus, buttons, images, and forms, so all elements are consistent and understandable for screen reader users.

High Contrast and Visual Design

To support customers with visual sensitivities or impairments, Flower Delivery New Cross has adopted a high contrast design approach throughout our website. Text contrasts strongly with background colours to enhance readability and reduce eye strain. We consistently use legible font sizes, simple navigation menus, and avoid relying solely on colour to relay important information. This helps ensure that all New Cross customers, regardless of their vision, can engage confidently with our online ordering process.

Continuous Improvement and Testing

Accessibility is an ongoing journey. At Flower Delivery New Cross, we regularly test our website using a combination of automated tools and feedback from real users with different accessibility needs. This collaborative approach allows us to identify potential issues and implement timely improvements, ensuring that ordering flower delivery in New Cross remains straightforward and inclusive for all visitors.

Contact Us About Accessibility

Your experience matters to us. If you have difficulty accessing any part of our website, need assistance with an order, or wish to share feedback about your accessibility experience, please reach out to our customer support team. We are committed to promptly addressing all accessibility concerns so that every New Cross customer can enjoy modern, hassle-free online flower delivery, regardless of their abilities. Your input helps us build a better, more accessible service, and we welcome all suggestions for future enhancements.